Terms & Conditions


All sales subject to final approval.


BUYER acknowledges that Products, software, and technical information provided under this Agreement are subject to United States Export Administration Act and other export laws, rules and regulations. BUYER agrees not to export, re-export, directly or indirectly, transfer, or transmit the Products, software, or technical information except in compliance with any and all such laws, rules and regulations This sale is subject to any applicable governmental approvals and, at offthegridit request, BUYER agrees to sign written assurances and other export-related documents (and to obtain same at its own expense) as may be required for offthegridit to comply with any and all export laws, rules and regulations. Buyer agrees to hold harmless and indemnify offthegridit from any claim or damage arising out of or relating to any alleged violation of any export law, rule or regulation, including payment of attorneys’ fees and costs.

Quotations and Pricing

Unless otherwise indicated, all price quotes are based on a cash discount offered to all buyers for payment by cash or check as permitted by law. The prices for Products are set forth in offthegridit’s quotation which may be increased, decreased or otherwise changed at any time upon prior notice to BUYER. Prices quoted are exclusive of and will be increased by all applicable federal, state, municipal or other government excise, sales, use, occupational or like tax, tariffs, customs, duties and import fees, applicable at the time of sales or thereafter enacted, all of which Buyer shall be responsible for paying. offthegridit has the legal obligation to collect tax or taxes added by offthegridit to the sales price, which will be paid by BUYER, unless BUYER delivers to offthegridit with the purchase order a proper tax exception certificate applicable to offthegridit and the applicable taxing authority. offthegridit, at its discretion, reserves the right to accept or reject any such claims. Unless otherwise noted in the quotation, published or quoted prices are net F.O.B. offthegridit’s facilities located in San Jose, California.


offthegridit warrants to the BUYER that supplied standard Products sold will meet or exceed advertised specifications as published at the time of order acceptance, and be free from defects in Product and workmanship for the specified Product warranty period from date of original shipment. offthegridit will repair or replace any defective Product with the exception of any items identified as “not refundable” or “non-refundable” on the product detail page. The BUYER must contact the manufacturer for repair or replacement for products identified as “not refundable” or “non-refundable” on the product detail page. The warranty period of the repaired or replaced Product shall be for the remainder of the original Products warranty or thirty (30) days, whichever is greater. The warranty does not cover any Products which have been opened, misused, modified (without the prior written consent of offthegridit), have been subjected to unusual stress, have been improperly maintained or on which any original serial numbers or other identification marks have been removed or destroyed, all of which are subject to the determination of offthegridit in its discretion. In any event, offthrgrtidit’s liability shall be limited to the replacement value of any damaged or defective part.

Return Product Authorization (RMA)

A Return Product Authorization (RMA) number must be obtained from offthegridit’s Customer Service Dept. prior to the return of any Product. RMA is acceptable within 30 days from the invoice date. The following information is required to obtain a RMA number: offthegridit’s Item Number, serial number, Oty, Invoice Date, Invoice Number, Problem Description. The Buyer will be solely responsible for loss or misplacement of Product returned without a RMA number. Product received more than 15 days after the RMA number is assigned is subject to refusal at the discretion of the RMA Department.

Force Majeure

The parties agree that offthegridit is not responsible or liable for any delay or failure in performance arising as a result of fire, accident, acts of God, acts of public enemy, war, labor disputes, failure or delays, transportation, inability to secure Product, raw Products or machinery for the manufacturing process, requirements or acts of any government or agency thereof, judicial action or other causes beyond offthegridit’s reasonable control. In such event, offthegridit may defer performance for a period equal to the time lost by reason of the delay.

Governing Law

This Agreement shall be construed, governed and enforced in accordance with the laws of the State of California, including the provisions of the California Uniform Commercial Code but excluding its conflicts of laws provisions. The parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods, if applicable.

Typographical Or System Errors

In the event a offthegridit product is listed at an incorrect price due to typographical error or systems error, offthegridit shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. offthegridit shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, offthegridit shall issue a credit to your credit card account in the amount of the original charge.

Service and Support

offthegridit does not offer any free technical assistance or support for any products sold with the exception of build-to-order PC systems assembled by offthegridit, and offthegridit manufactured products. Technical assistance and supports requests for all other products and services must be submitted to the product manufacturer or service provider. Paid support may also be available on some products and services.

Restocking Fee

All returns for refund are subject to a 15% restocking fee unless waived by offthegridit.


Orders will be delivered to the address specified by the BUYER. offthegridit does not control the recipient at the designated address. offthegridit is not responsible for orders that are stolen after they are delivered. Proof of dispatch of merchandise will bind the BUYER.