Service Pro Small Business 400


Service Agreement

Managed Services provided by

offthegridit

For the amount of $400 (paid by credit card) offthegridit will provide on-site and remote “service” to your business on a monthly basis. This service agreement is herein referred to as “Service Pro Small Business 400.”

Service
The service/services we provide are 5 hours of IT consulting, computer repair, computer network security and support, website maintenance, and related support on a monthly basis.  IT service may be scheduled in advance as part of the service.

As part of the service agreement offthegridit may provide protected content (e.g. plugins, technical notes, and security resources) may be accessible for the duration of the agreement.

The service includes reporting for related sites either on-site, online, remotely, or by E-Mail.  SEO optimizations may include website text, images, grammar, structure, performance improvements, and Google AdWords maintenance.

  • up to 1 related websites (basic)
  • up to 1 related website (full support)
  • Support from a qualified systems engineer with over 35 years experience in IT
  • Google AdWords Support
  • Protected Content (exclusively from offthegridit)

 

Problem Reporting
Visit the offthegridit Help Desk or use the form below.
You can also E-Mail:  [email protected] or Call # 408-475-3282

Support Hours:
The normal support hours are from 9AM to 5:00PM Monday through Friday.  Outside of those hours are referred to as “after hours support.”

Customer Responsibilities
It is the customer’s responsibility to keep us informed of any major changes to the network or related administrative functions.

Confidentiality Information/Data Protection

Intellectual Property Ownership

Except for your Content, the Site, the Service and its materials, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos and music (the “offthegridit Content”), and all intellectual property rights related thereto, are the exclusive property offthegridit. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or content accessible on the Service. Use of the offthegridit Content or materials on the Service for any purpose not expressly permitted by this Agreement is strictly prohibited.



Indemnity
You agree to defend, indemnify and hold harmless offthegridit and its subsidiaries, agents, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Service, including any data or work transmitted or received by you; (ii) your violation of any term of this Agreement, including without limitation, your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; (iv) your violation of any law, rule or regulation of any country; (v) any claim or damages that arise as a result of any of your Content or any that are submitted via your account; or (vi) any other party’s access and use of the Service with your unique username, password or other appropriate security code.

 


User Account
In order to use the Services, you will have to register and create an account (“User Account”). You may not use another User’s account without permission. When creating your account for the Service, you agree to provide true, accurate, current, and complete information. You further agree to maintain and update your personal information as needed to keep it true, accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

If you have reason to believe that your account is no longer secure (for example, in the event of a loss, theft or unauthorized disclosure or use of your ID or password), you agree to immediately notify offthegridit.


Welcome Aboard

And finally, welcome aboard!